Refund policy

Return and Refund Policy (30 Days)

At Catsfishbillie, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within 30 days from the date of purchase.
• The product must be unused, in its original packaging, and in the same condition that you received it.
• A valid proof of purchase (receipt or order confirmation) is required for returns.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact us: Email us at Catsfishbillie@gmail.com with your order number and reason for the return.
2. Return Instructions: After receiving your request, we will provide you with instructions on how to return the item.
3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or an error was made on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note:

• Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
• Shipping charges are non-refundable.

Exclusions

We cannot accept returns for the following:

• Products that have been used or damaged after opening.
• Items purchased outside of the 30-day return window.
• Gift cards or items marked as non-returnable.

Defective or Damaged Items

If your product is defective or damaged upon arrival, please contact us immediately. We will gladly offer a full refund or exchange for the item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to our customer support team at Catsfishbillie@gmail.com